Returns & Refunds Policy

Last Updated: November 9, 2026

Shop with Confidence. We're Here to Help.

At Coveropolis, customer satisfaction is important to us. We want every shopping experience to be smooth, reliable, and enjoyable.

If something isn't right with your order, our customer support team is here to help.

Please review our Returns & Refunds Policy below to understand the eligibility requirements, procedures, and available resolutions.

1. Return & Replacement Eligibility

We accept return, refund, or replacement requests for eligible orders under the following circumstances:

• Damaged Products: Your item arrives damaged or broken.

• Defective Products: Your item has a manufacturing defect.

• Incorrect Products: You receive a product different from what you ordered.

• Significantly Different Products: The item received differs substantially from its description or advertised specifications.

To qualify for a return or replacement, customers should retain the original packaging, accessories, and proof of purchase.

Please contact our customer support team as soon as possible after receiving an item with an issue.

All requests are reviewed individually to determine the most appropriate resolution.

2. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Products damaged due to improper use, installation, or handling.

• Items showing excessive wear or customer-caused damage.

• Screen protectors or protective films that have been installed, removed, or damaged during application, unless a manufacturing defect is established.

• Customized or personalized products, unless defective or incorrect.

• Clearance or final-sale products, except where required by applicable law.

• Products returned without prior authorization.

Minor differences in color, texture, or packaging caused by lighting, display settings, or manufacturing variations are not generally considered defects.

Change-of-mind returns and exchanges for incorrectly selected device models are not generally accepted, except where required by applicable consumer protection laws.

We encourage customers to verify their device model and product compatibility before placing an order.

3. How to Request a Return or Refund

If you experience an issue with your order, please follow these steps:

Step 1: Contact Customer Support

Visit our Contact Us page and submit your request.

Step 2: Provide Order Details

Include your order number, the product concerned, and a brief description of the issue.

Step 3: Share Supporting Information

Where applicable, attach clear photographs or videos showing the product, packaging, or reported issue.

Step 4: Request Review

Our support team will evaluate your request and provide further instructions.

Please do not send products back without receiving return authorization.

Unauthorized returns may not be accepted.

4. Refunds & Available Resolutions

Once your request has been reviewed and approved, Coveropolis may offer one of the following resolutions, depending on the circumstances:

• Replacement: A replacement of the affected product.

• Full Refund: A refund of the eligible amount paid.

• Partial Refund: A partial refund where appropriate and agreed upon.

• Store Credit: Credit toward a future purchase, where offered and accepted.

Approved refunds are generally issued to the original payment method.

The time required for the refunded amount to appear in your account depends on your bank or payment provider.

All payments and refunds are processed in US Dollars (USD). Any currency conversion differences or charges imposed by your bank or payment provider may affect the final amount received.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly.

We may request:

• Your order number.

• Photographs of the affected product.

• Images of the original packaging.

• Photographs of the shipping label.

• A short video demonstrating the issue, where necessary.

If the issue is verified, we will work toward an appropriate resolution, which may include a replacement or refund.

For eligible claims resulting from our error, customers will not be required to bear unreasonable return shipping costs.

In some cases, we may resolve the issue without requiring the original product to be returned.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

If the issue is caused by Coveropolis:

For verified incorrect, damaged, or defective products, we will provide an appropriate resolution in accordance with applicable law.

For other approved returns:

Customers may be responsible for return shipping charges, where permitted by applicable law.

As Coveropolis operates internationally, return shipping arrangements may vary depending on the destination country and fulfillment location.

Please contact our support team before arranging any return shipment.

7. Order Cancellations & Modifications

If you wish to cancel or modify an order, please contact customer support as soon as possible.

We will attempt to accommodate your request if the order has not entered processing or dispatch.

Once an order has been processed, shipped, or handed over to the shipping carrier, cancellation or modification may no longer be possible.

Cancellation requests are subject to order status and applicable consumer protection laws.

8. Lost or Delayed Shipments

International deliveries may occasionally experience delays due to customs clearance, transportation disruptions, weather conditions, or local delivery operations.

If your shipment is significantly delayed or appears lost, please contact our customer support team.

We will review the tracking information and, where necessary, coordinate with the relevant shipping provider.

If a shipment is confirmed lost, we will determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

9. Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information during checkout.

Delivery issues may occur due to:

• Incorrect or incomplete addresses.

• Unavailable recipients.

• Unclaimed shipments.

• Refused deliveries.

• Failure to complete required customs procedures.

Additional shipping charges may apply if reshipment is requested.

Refund eligibility for unsuccessful deliveries will depend on the circumstances and applicable consumer protection laws.

10. International Orders & Customs

Coveropolis serves customers across multiple countries and regions.

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where applicable, these charges are generally collected by the courier or relevant customs authority.

Customs duties and import taxes paid to third parties are generally non-refundable by Coveropolis unless required by applicable law or the circumstances of an approved claim.

Customers should review their destination country's import regulations before ordering.

11. Promotional Orders & Free Items

Orders placed using promotional offers, including Buy 3 Get 1 Free and Buy 5 Get 2 Free, are subject to the applicable promotion terms.

If a refund or cancellation changes an order's eligibility for a promotion, the promotional discount or value of complimentary items may be recalculated.

Free promotional products generally have no separate refundable purchase value.

Damaged, defective, or incorrect promotional items remain eligible for appropriate remedies under applicable consumer protection laws.

12. Fair Use & Fraud Prevention

To protect our customers and maintain a fair shopping environment, Coveropolis may investigate suspicious or potentially fraudulent claims.

We may request additional information to verify a return, replacement, or refund request.

Claims involving deliberate misuse, falsified information, or fraudulent activity may be declined where permitted by applicable law.

13. Your Consumer Rights

This policy does not limit or exclude any statutory rights or remedies available to customers under applicable consumer protection laws.

Where local consumer protection requirements provide additional rights, including mandatory cancellation periods, return rights, or remedies for defective goods, those requirements will apply.

14. Need Assistance?

We're Here to Help.

If you have questions about a return, replacement, refund, or order-related concern, our customer support team is ready to assist.

Email: support@coveropolis.com

Contact Us: https://www.coveropolis.com/pages/contact

Track Order: https://www.coveropolis.com/apps/parcelpanel

We appreciate your trust in Coveropolis and are committed to making your shopping experience as smooth as possible.

Coveropolis

Your Phone. Your Fashion.