Refund policy
1. Eligibility for Returns
We accept return or replacement requests only under the following conditions:
- the product received is damaged
- the wrong product was delivered
- the product has a manufacturing defect
- the item is significantly different from what was ordered
To be eligible:
- the item must remain unused and in its original condition
- original packaging and accessories must be retained
- proof of purchase/order confirmation must be provided
Requests must be submitted within a reasonable timeframe after delivery.
2. Non-Returnable Items
For hygiene, product integrity, and operational reasons, certain items may not be eligible for return or exchange, including:
- used products
- products damaged due to customer misuse
- items with removed packaging or protective films
- clearance or final sale items
- customized or personalized products, where applicable
Minor differences in color, texture, or packaging caused by screen settings, manufacturing batches, or fulfillment locations shall not be considered defects.
3. Return Request Process
To request a return or replacement:
- Contact our support team with your order details
- Share clear photos/videos of the issue, where applicable
- Our team will review the request and provide further instructions
Unauthorized returns sent without approval may not be accepted.
4. Refunds
Once a return or refund request is approved:
- refunds will be processed to the original payment method where possible
- processing timelines may vary depending on banks and payment providers
- shipping charges, customs duties, or handling fees may be non-refundable unless the error was caused by Coveropolis
If a replacement is approved, we may offer:
- a replacement product
- store credit
- partial refund
- full refund
depending on the situation.
5. Damaged or Lost Shipments
If your package arrives visibly damaged or appears lost during transit, please contact us as soon as possible.
We may require:
- photos of the package/product
- shipping label images
- courier packaging details
Claims related to transit damage or delivery issues may require verification with shipping partners before resolution.
6. Incorrect Address & Failed Deliveries
Customers are responsible for entering accurate shipping information during checkout.
Coveropolis is not responsible for:
- failed deliveries caused by incorrect addresses
- unclaimed packages
- refused deliveries
- delays caused by recipient unavailability
Additional shipping charges may apply for reshipment requests.
7. International Orders
For international orders:
- customs duties, VAT, import taxes, or local handling charges may apply depending on the destination country
- such charges are generally non-refundable unless required by applicable law
- return shipping costs for international orders may need to be borne by the customer unless the issue was caused by us
8. Abuse & Fraud Prevention
To maintain a fair shopping environment, Coveropolis reserves the right to:
- reject suspicious return requests
- limit excessive return activity
- deny refunds in cases of misuse, abuse, or fraudulent claims
9. Contact Support
For return, replacement, or refund assistance, contact:
