Shipping policy

At Coveropolis, we work with global logistics and fulfillment partners to deliver products efficiently across multiple countries and regions.

Order Processing

Orders are typically processed within 1–5 business days after successful payment confirmation.

Processing timelines may vary depending on:

  • product availability
  • destination country
  • warehouse location
  • customs verification
  • high order volumes

During peak periods, processing times may be slightly extended.

Shipping & Delivery

We currently ship to multiple countries worldwide using trusted shipping and courier partners.

Estimated delivery timelines vary based on:

  • destination country
  • shipping method selected
  • local courier operations
  • customs clearance procedures

Estimated delivery dates displayed on product pages or during checkout are approximate and should not be considered guaranteed delivery dates.

Once an order is dispatched, tracking information will be shared via email or SMS, where available.

Multiple Warehouse Fulfillment

To improve product availability and delivery efficiency, orders may be shipped from different warehouse locations depending on stock availability and destination region.

As a result:

  • items in the same order may arrive separately
  • delivery timelines may differ between products
  • packaging may vary slightly depending on fulfillment location

Shipping Charges

Shipping charges, free shipping thresholds, and delivery offers may vary by country, region, product category, or promotional campaigns.

Applicable shipping charges will be displayed during checkout before payment confirmation.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or additional local charges may apply depending on the destination country’s regulations.

Unless explicitly stated otherwise during checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with their local import regulations.

Delays

While we strive to deliver orders within estimated timelines, delays may occasionally occur due to circumstances beyond our control, including:

  • customs inspections
  • carrier disruptions
  • weather conditions
  • regional restrictions
  • high shipping demand periods

Coveropolis is not liable for delays caused by third-party logistics providers or customs authorities.

If you experience an unusual delay, our support team will be happy to assist.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

Coveropolis is not responsible for failed deliveries, delays, or additional charges caused by:

  • incorrect or incomplete addresses
  • failed delivery attempts
  • refusal to accept delivery
  • unavailability of the recipient

Additional reshipping charges may apply where applicable.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact our support team within a reasonable timeframe after the expected delivery date.

We will work with the shipping partner to investigate the issue and assist with a suitable resolution where possible.