Terms of service

Terms of Service

Last Updated: November 9, 2026

1. Overview

Welcome to Coveropolis.

Coveropolis is a global mobile fashion and accessories platform offering phone cases, screen protectors, camera lens protectors, chargers, cables, wearable accessories, and other mobile lifestyle products.

Throughout these Terms of Service, the terms "Coveropolis," "we," "us," and "our" refer to the business operating the Coveropolis platform.

The terms "you," "your," and "customer" refer to individuals accessing our website or purchasing products through our platform.

By accessing our website, creating an account, or placing an order, you agree to these Terms of Service and any additional policies referenced herein.

Please read these terms carefully before using our services.

If you do not agree with these terms, please discontinue using the platform.

Website: www.coveropolis.com

2. Eligibility & Use of Our Platform

By using Coveropolis, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you must have the consent or supervision of a parent or legal guardian where required by law.

You agree to use our platform only for lawful purposes.

You must not:

  • Use our services for fraudulent or unlawful activities.

  • Provide false or misleading information.

  • Attempt unauthorized access to our systems.

  • Interfere with website security or functionality.

  • Distribute malicious software or harmful code.

  • Misuse promotional offers or payment systems.

  • Violate applicable laws or third-party rights.

We reserve the right to restrict access to our services where reasonably necessary to protect our customers, platform, or business.

3. Products & Availability

Coveropolis offers products from multiple brands, manufacturers, and suppliers.

We continuously expand our catalog to include accessories for new, existing, older, and hard-to-find device models.

Product availability may change without prior notice.

We make reasonable efforts to ensure that product information, descriptions, images, specifications, and availability are accurate.

However, occasional errors or discrepancies may occur.

We reserve the right to correct product information, update listings, or discontinue products at any time.

If an ordered product becomes unavailable, we will contact you regarding the available options, which may include an alternative product or refund.

We will not substitute a materially different product without your agreement.

4. Product Compatibility

Customers are responsible for selecting accessories compatible with their devices.

Before purchasing, please verify:

  • Device brand

  • Device series

  • Exact device model

  • Product specifications

  • Compatibility information

Products designed for similar-looking devices may not be interchangeable.

Coveropolis is not responsible for compatibility issues resulting solely from incorrect device information provided by the customer, except where applicable consumer protection laws require otherwise.

If you receive a product that does not match the compatibility information advertised on our platform, please contact customer support.

5. Product Images & Descriptions

We strive to display products as accurately as possible.

However, actual product appearance may vary slightly due to:

  • Screen settings

  • Lighting conditions

  • Manufacturing variations

  • Product revisions

  • Packaging changes

Minor differences that do not materially affect product functionality or advertised specifications may occur.

Product images are provided for illustrative purposes unless otherwise specified.

6. Pricing & Currency

All prices displayed on Coveropolis are in United States Dollars (USD).

All orders and payments are processed in USD.

Prices may change without prior notice.

The applicable product price will be displayed during checkout before an order is submitted.

Shipping charges, applicable taxes, and other disclosed fees may be added during checkout.

Your bank or payment provider may apply currency conversion charges or international transaction fees.

Coveropolis is not responsible for charges independently imposed by your financial institution.

If a pricing error is discovered after an order is placed, we may contact you to confirm whether you wish to proceed at the correct price or receive a refund.

We will not charge an increased amount without your authorization.

7. Orders & Order Acceptance

When you place an order, you agree to provide accurate and complete information.

This includes:

  • Customer name

  • Email address

  • Shipping address

  • Contact details

  • Product selection

  • Payment information

After placing an order, you may receive an automated order confirmation.

An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

Order acceptance is subject to successful payment verification, product availability, and applicable legal requirements.

We may decline or cancel an order for legitimate reasons, including suspected fraud, product unavailability, or material listing errors.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled items.

Nothing in this section limits your statutory consumer rights.

8. Payments & Billing

Payments are processed through secure third-party payment service providers.

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may conduct reasonable payment verification and fraud prevention checks.

If a payment is declined or cannot be verified, the order may not be processed.

Coveropolis does not ordinarily store complete payment card information.

9. Worldwide Shipping & Delivery

Coveropolis provides international shipping to supported countries and regions.

Shipping availability, charges, and estimated delivery times depend on:

  • Destination country

  • Selected shipping method

  • Product availability

  • Supplier location

  • Courier availability

  • Customs procedures

Available shipping options may include Economy, Standard, and Express delivery.

The shipping methods and charges applicable to your order will be displayed during checkout.

Order Processing

Orders are generally processed within 1–3 business days.

Processing times may vary due to supplier schedules, stock availability, holidays, or operational circumstances.

Delivery Estimates

Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.

Delays may occur due to customs clearance, transportation disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Your statutory rights regarding delivery remain unaffected.

10. Multiple Shipments

Coveropolis works with a global network of suppliers and fulfillment partners.

Products within a single order may be shipped separately.

As a result:

  • Items may arrive in different packages.

  • Packages may have separate tracking numbers.

  • Delivery dates may vary between products.

  • Different shipping partners may handle individual shipments.

Separate shipments do not necessarily indicate that any part of your order is missing.

Please review the tracking information provided for your order.

11. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, clearance charges, or other fees imposed by the destination country.

These charges vary according to local regulations, product classifications, shipment values, and applicable exemptions.

Orders valued up to $200 USD may qualify for duty-free or tax-free import in certain countries, but this is not a universal exemption.

Import taxes or duties may apply to orders below $200.

Unless explicitly stated otherwise at checkout, customers are responsible for applicable import charges.

Where applicable, these charges are generally collected by the courier or relevant customs authority.

Customers are responsible for complying with import regulations applicable to their destination.

12. Order Tracking

Tracking information will be provided when available after shipment.

Customers can monitor their orders through our tracking service.

Track Order: https://www.coveropolis.com/apps/parcelpanel

Tracking updates depend on the shipping carrier and may not appear immediately.

Some international shipments may experience temporary gaps in tracking updates during transit or customs processing.

13. Order Modifications & Cancellations

If you need to modify or cancel an order, please contact customer support as soon as possible.

We will attempt to accommodate requests before processing or dispatch.

However, changes or cancellations cannot always be guaranteed once fulfillment has started.

Orders that have already shipped generally cannot be cancelled through the standard order modification process.

Any mandatory cancellation or withdrawal rights provided by applicable consumer protection laws remain unaffected.

14. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Refund Policy and applicable consumer protection laws.

Eligible situations may include:

  • Damaged products

  • Manufacturing defects

  • Incorrect items

  • Products materially different from their descriptions

  • Other circumstances covered by applicable law

Customers should contact support with their order number and relevant information.

Photographs or videos may be requested to help verify an issue.

Refund Policy: https://www.coveropolis.com/policies/refund-policy

Nothing in these Terms limits statutory rights to refunds, repairs, replacements, or other remedies.

15. Promotional Offers & Discounts

Coveropolis may offer promotional campaigns, discount codes, bundle deals, and other special offers.

Promotions may include:

  • Buy 3 Get 1 Free

  • Buy 5 Get 2 Free

  • Free shipping offers

  • Limited-time discounts

  • Promotional coupons

Each promotion is subject to its advertised eligibility requirements and conditions.

Bundle Promotions

For eligible Buy 3 Get 1 Free and Buy 5 Get 2 Free offers:

  • Qualifying products must meet the promotion requirements.

  • The discount may apply to eligible items of equal or lower value.

  • Certain products or brands may be excluded.

  • Offers may not be combined with other promotions unless expressly permitted.

  • Shipping charges may still apply unless a free shipping threshold is met.

The applicable promotional discount will be reflected during checkout.

If an order is partially cancelled or refunded, promotional eligibility and discounts may be recalculated.

We reserve the right to modify or discontinue promotions prospectively, subject to applicable law and any commitments already made to customers.

16. Free Shipping Offers

Free shipping may be available for eligible orders that meet the minimum purchase threshold applicable to the destination country.

Thresholds may vary by location, shipping method, or promotional campaign.

Free shipping generally applies only to the eligible shipping service identified during checkout.

Express shipping may remain chargeable unless explicitly included in an offer.

Applicable shipping charges and discounts will be displayed before payment.

17. Customer Accounts

Customers may have the option to create an account.

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate information and notify us if you suspect unauthorized access to your account.

We may suspend or restrict accounts involved in fraudulent activities, serious policy violations, or security threats.

Account restrictions will be handled in accordance with applicable law.

18. Intellectual Property

All content published on the Coveropolis platform, including original branding, website design, graphics, text, logos, and other proprietary materials, is protected by applicable intellectual property laws.

The Coveropolis name, branding, and original platform content may not be reproduced, distributed, or commercially exploited without authorization.

Product images, trademarks, and brand names belonging to third-party manufacturers remain the property of their respective owners.

References to third-party brands are used for product identification, compatibility, or other lawful purposes.

Nothing on our platform grants ownership of third-party trademarks or intellectual property.

19. User Reviews & Submitted Content

Customers may be able to submit product reviews, photographs, feedback, or other content.

By submitting content, you confirm that:

  • You have the necessary rights to share it.

  • The content is accurate to the best of your knowledge.

  • It does not violate applicable laws or third-party rights.

  • It does not contain malicious, abusive, or fraudulent material.

You grant Coveropolis a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and adapt submitted content for legitimate platform operations and promotional purposes, subject to applicable law.

We may moderate or remove content that violates these Terms or applicable laws.

20. Third-Party Services

Our platform may integrate with third-party services, including:

  • Payment processors

  • Shipping providers

  • Order tracking services

  • Analytics platforms

  • Customer support tools

  • Marketing services

These services may operate under their own terms and privacy policies.

Coveropolis is not responsible for independent third-party services outside our reasonable control, except where responsibility cannot legally be excluded.

21. Prohibited Activities

Customers and visitors must not use Coveropolis to:

  • Conduct fraudulent transactions.

  • Submit false refund or replacement claims.

  • Attempt unauthorized access to customer accounts.

  • Scrape or extract platform data unlawfully.

  • Introduce viruses or malicious software.

  • Interfere with website functionality.

  • Infringe intellectual property rights.

  • Misuse discount codes or promotional systems.

  • Engage in activities prohibited by applicable law.

We may take reasonable action to protect our platform, including restricting access or reporting unlawful conduct to relevant authorities.

22. Disclaimer of Warranties

We aim to provide accurate product information and reliable services.

However, website availability, uninterrupted access, and the absence of technical errors cannot be guaranteed.

To the extent permitted by applicable law, the platform is provided on an "as available" basis.

We do not exclude any warranties, guarantees, or consumer protections that cannot legally be excluded.

Products remain subject to applicable statutory guarantees and consumer rights.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Coveropolis will not be liable for indirect, incidental, or consequential losses arising from the use of our platform where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence where liability cannot be excluded.

  • Mandatory consumer protection obligations.

  • Other liabilities that cannot legally be excluded or restricted.

Any limitation of liability will apply only to the extent permitted by applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify Coveropolis against reasonable losses, liabilities, or expenses arising directly from your unlawful use of the platform or material violation of these Terms.

This provision does not apply where the loss results from our own negligence, misconduct, or breach of applicable law.

25. Privacy & Personal Information

Your use of Coveropolis is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information is collected, processed, stored, and shared.

Please review the Privacy Policy for further information about your privacy rights and available choices.

26. Changes to Our Services

We may update, improve, modify, or discontinue certain website features or services.

Where changes materially affect existing customer orders or contractual rights, we will comply with applicable notice and consumer protection requirements.

Changes will not retroactively remove rights already acquired by customers.

27. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in:

  • Business operations

  • Platform functionality

  • Payment methods

  • Shipping arrangements

  • Legal requirements

  • Customer service procedures

Updated terms will be published on this page with a revised Last Updated date.

Material changes will be communicated where required by law.

Terms applicable to an existing purchase will not be changed retroactively in a manner that unlawfully disadvantages the customer.

28. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which the business operating Coveropolis is legally established, subject to any mandatory consumer protection laws that apply to your country or region.

If a dispute arises, we encourage customers to contact our support team first so we can attempt to resolve the issue fairly and efficiently.

Nothing in these Terms limits a consumer's right to pursue remedies through courts, regulators, or other dispute resolution mechanisms where such rights are protected by applicable law.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Contact Information

If you have questions about these Terms of Service, your order, or our platform, please contact us.

Coveropolis

Global Mobile Fashion & Accessories Platform

Website: https://www.coveropolis.com

Email: support@coveropolis.com

Contact Us: https://www.coveropolis.com/pages/contact

Help & FAQs: https://www.coveropolis.com/pages/faq

Track Order: https://www.coveropolis.com/apps/parcelpanel

Refund Policy: https://www.coveropolis.com/policies/refund-policy

Thank you for choosing Coveropolis.

Your Phone. Your Fashion.